Analytics
Deep dive into churn patterns and model performance
Churn by Contract Type
Customer churn rates across different contract types
Contract Churn Rates
Percentage of customers who churned
Month-to-month
42.7% churn
1,655 churned / 2,220 retained
One year
11.3% churn
166 churned / 1,307 retained
Two year
2.8% churn
48 churned / 1,647 retained
Churn by Internet Service
Impact of internet service type on churn
Fiber optic
41.9% churn
DSL
19% churn
No Internet
7.4% churn
Churn by Tenure
How tenure affects customer retention